Last Updated: 16.12.2025

PoopZero (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary to operate our business and provide our services.

This may include:

Residential & Commercial Clients

• Name

• Email address

• Phone number or mobile number

• Residential or commercial address

• Suburb/postcode

• Property access notes (e.g., gate codes)

• Number of dogs

• Service frequency

• Quote details

• Booking information

• Payment and billing preferences

• Photos of your gate (proof of security after each visit)

Website & Referral Program

• Contact form submissions

• Quote form data

• Referral information (name of referrer)

Automatic Data

• IP address

• Browser type

• Pages viewed

• Cookies

• Google Analytics data (if enabled)

We do not collect sensitive information.

2. How We Collect Personal Information

We collect information through:

• Online contact forms

• Instant quote forms

• Booking requests

• Email or SMS enquiries

• Phone calls

• ServiceM8 bookings and job records

• Zapier automations that transfer data securely between systems

• Website analytics cookies

• Referral program submissions

All data is collected fairly, lawfully, and with your consent.

3. Why We Collect Your Information

We collect your information for purposes including:

• Providing residential dog waste removal services

• Providing deodorising treatments

• Installing and servicing commercial waste stations

• Preparing quotes for residential or commercial jobs

• Dispatching staff to your property

• Communicating with you about bookings

• Improving our website and customer experience

• Sending reminders, confirmations, or invoices

• Providing proof-of-service (e.g., gate-closed photos)

• Managing referrals and applying referral credits

• Complying with legal requirements

We only use your personal information for the purpose it was provided.

4. How We Store & Protect Your Information

Your information is stored securely in:

• Our WordPress website database

• ServiceM8 (Australia’s standard field-service management platform)

• Zapier (for secure data transfer between systems)

• Email servers

• Encrypted cloud services

We take reasonable steps to protect personal information from:

• Misuse

• Unauthorised access

• Modification

• Loss

• Disclosure

Only authorized staff or contractors can access your information when necessary to deliver our services.

5. Third-Party Services We Use

To operate efficiently, PoopZero uses trusted third-party platforms:

ServiceM8

Used for booking, scheduling, quotes, invoicing, job notes, and sending documents.

Zapier

Used for secure, automated transfer of form data into ServiceM8 and other systems.

WordPress Plugins

Such as contact forms, cost calculator tools, or spam protection plugins.

Payment Providers

If you choose to pay via card, your payment is processed through secure third-party payment gateways.

Analytics Tools

Tools such as Google Analytics or Meta Pixel (if enabled) may collect general usage data.

These providers have their own privacy policies and may store data overseas.

We do not sell or distribute your information to unauthorised third parties.

6. Disclosure of Personal Information

We may disclose your information to:

• Employees or contractors who perform services

• ServiceM8, Zapier, or other technical platforms used for business operations

• Professional advisers (e.g., accountants)

• Australian regulatory authorities if required by law

We do not sell, trade, or rent your personal details to marketers.

7. Cookies & Website Tracking

Our website may use cookies to:

• Improve user experience

• Remember your preferences

• Analyse website traffic (via Google Analytics)

You may disable cookies in your browser settings, but some features may not function correctly.

8. Accessing & Correcting Your Information

You can request access to your personal information or request corrections at any time.

Contact us at:
hello@poopzero.com.au

We will respond within a reasonable timeframe.

9. Unsubscribing or Opting Out

If you receive marketing emails or updates from us, you can unsubscribe at any time using the link provided or by contacting us directly.

10. International Data Transfers

Some third-party services (like Zapier or ServiceM8) may store data on servers located outside Australia.
These providers comply with international data security standards.

11. Changes to This Privacy Policy

We may update this policy occasionally. Any updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, or wish to request access, correction, or deletion of your personal information, please contact:

PoopZero
Email: hello@poopzero.com.au
Phone: 0402 086 497
Website: poopzero.com.au